Refund policy

Return and refund policy

Every Group Chat Only tee is printed to order, just for you. Because of that, we don't accept returns or exchanges for change of mind, wrong size, or preference. Please check the size chart on each product page before ordering. If you're unsure about sizing, email hello@groupchatonly.com before you order and we'll help.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted, or isn't what you ordered, contact us within 30 days of delivery at hello@groupchatonly.com with your order number and clear photos of the issue. We'll send a free replacement or issue a full refund, your choice. You don't need to return the original item.

Cancellations and address changes

Orders go to print quickly. If you need to cancel or change your order or shipping address, email us as soon as possible. Once an order has gone to print we can't cancel or change it, and once it has shipped we can't redirect it. Orders returned to us because of an incorrect address supplied at checkout can be reshipped at the customer's cost.

Lost in transit

Every order ships tracked. If tracking shows no movement for more than 10 business days (US) or 25 business days (international), contact us and we'll investigate with the carrier and reship or refund where the parcel is confirmed lost.